Lace Whisper Pointed Mules Heel Sandals

Refund & Returns Policy

Please note:
We do not offer refunds. Only exchanges are allowed.

Eligibility:
Exchanges are accepted within 7 days of delivery if shoes are unused, unwashed, with tags, and in the original packaging.

Process:

• Visit our returns portal.
• Enter your Order ID and mobile number/email.
• Select the items and provide the reason for exchange.
• Our team will initiate a pickup within 2–3 days and assist you until the return is complete.

Cost:
Reverse-shipment charges are ₹100 per pair.

Exchange Process:

• If your requested size is unavailable, we will issue store credit.
• All exchanges are subject to stock availability.

Sale & Custom Items:

• Sale items might be final sale.
• Custom orders are not exchangeable.

Shipping Policy

Delivery:

We process orders within 24–48 hours and ship via trusted couriers across India.

Timelines:

• Metro cities: 1–3 business days
• 
  Pan-India: 3–5 business days
  Slight delays may occur during holidays.
  

Tracking:
Once dispatched, you’ll receive a WhatsApp and/or email with the tracking details.

Charges:
Shipping is free. No hidden duties or taxes — what you see is what you pay.